REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Email: buki@rawunfiltered.co to initiate refund, or use the chat app to enquire directly.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Have you received a damaged product?

Please follow these instructions.

Send a photo of:

- Photos of the damage

- Photo of the entire print

- Photo of package label, text/barcode must be legible

- Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)

- Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.

We need photos in good resolution. Feel free to send them in full or large size.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.